What are cookies?

A cookie is a small piece of data sent from a website and stored in a user's web browser while the user is browsing that website. Every time the user loads the website, the browser sends the cookie back to the server to notify the website of the user's previous activity.
Cookies were designed to be a reliable mechanism for websites to remember useful information (such as items in a shopping cart) or to record the user's browsing activity (including clicking particular buttons, logging in or recording which pages were visited by the user as far back as months or years ago).

The cookies used do not contain any personal information about users.
Some cookies are allocated to your PC only for the duration of your visit to a website, and these are called session based cookies. These automatically expire when you close your browser. Another type of cookie would remain on your PC for a period of time. These are known as "persistent" cookies.
Cookies can be installed by the site you're visiting (first-party cookies) or may be installed by other websites (third-party cookies).


How does our website use cookies?

Technical cookies

Our website uses first-party, session based and persistent cookies to allow a safe and efficient browsing and use of the site. These cookies are used to store the choices you make (language preference, country or other online settings) and to provide customized or optimized features you selected.

Analytics cookies

This site uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses cookies to collect information in anonymous, aggregate statistics on the use of the Site by users (number of visitors, page views, time spent on site etc...). Google will not associate your IP address with any other data held by Google or try to connect an IP address with the identity of a user.
For further information please read:
Google's privacy policy.
Opt-out from Google Analytics cookies

COOKIES USED BY CUSTOMERS of LIVEHELP® SERVICE (cookies coming from the domain

In what follows we will use the term "Customer" to indicate the company has purchased LiveHelp® chat service provided by LIVEHELP SRL and the term "User" to indicate the end-user of LiveHelp® service.

In case of the Customer's sites, the cookies used by LiveHelp® could be interpreted as third-party cookies.

LiveHelp® stores some technical cookies on the computers of final users requesting to chat:

  • USERIDXXXXX: store a unique identifier for each user, in order to save time by eliminating the need to repeatedly enter the same information and improve the user experience of the users themselves.
  • LH_PRIMO_XXXXX: timestamp that saves the first contact by the user with the chat.
  • LH_LAST_MEX_XXXXX: timestamp of the last message received by the User.
  • LH_LAST_OPER_XXXXX: string that identifies the last agent that has chatted with the User.
  • LH_PUSH_ONXXXX: anonymous flag to know if user accepted push notifications.
The cookies are issued when the user activates the chat by clicking the engagement button on the site of the Customer or when displaying the engagement button; they are persistent cookies and have a duration of 5 years.

When using the service, our servers automatically record information that your browser sends via HTTPS protocol.
Such information may include IP address, browser type and device used, browser language, the date and time of the request, the web page of origin of the chat request.
LiveHelp® cookies do not store any personal information about users.

LiveHelp® does not use profilation cookies.

Note: Disabling all or part of the technical cookies may impair the use of the functionality of the site reserved for registered Users. On the contrary, if you completely disable cookies this won't impact the website usability.

It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website.

All modern browsers allow you to change your cookie settings. You can usually find these settings in the Options or Preferences menu of your browser. To understand these settings, the following links may be helpful, or you can use the "Help" option in your browser for more details.

Google Chrome
Mozilla Firefox
Internet Explorer