Pursuant to article 13 of the GDPR, LiveHelp S.r.l. hereby provides you with the following information:
Processing concerns your personal data such as connection IP addresses, the date and time of connection and other data which you will freely provide during chat.
Data is collected directly from the data subject.
The data controller is LiveHelp S.r.l., Via Daste e Spalenga 28 - 24020 Gorle (BG), VAT number 03365340169, contactable by telephone on +39 035 363813 or by email to [email protected]
The processing of personal data with your consent as legal basis is carried out for the following purposes:
The data controller may be contacted via email at [email protected]
Your data may be communicated to partners, consultancy companies and private companies for the carrying out of the service or to public authorities according to legal requirements.
Your data will not in any manner be subject to distribution.
The transfer of data to other countries is not provided for, except for the backup of data which are transferred to the U.S.A. in compliance with the Privacy Shield.
The data collected will be stored for a period of time which is no longer than the fulfilment of the purposes for which they are being processed (“principle of storage limitation”, article 5, GDPR) or according to the periods established by law.
The verification of the obsolescence of the data stored according to the purposes for which they have been collected is carried out periodically.
The data subject has the right to ask the data controller for access to their data, the correction or the cancellation of the same, the limiting of processing or the possibility to oppose processing, to request the portability of the data, to revoke consent for processing, exercising these and other rights provided for by the GDPR via simple communication to the data controller.
The data subject has the right to file a complaint with a supervisory authority.
The granting of consent for the processing of your data is obligatory for the activation of chat.
The personal data provided by yourself will be the subject of processing in compliance with the aforementioned regulation and the obligations of confidentiality followed by the data controller.
The data will be processed both via electronic and printed means, as well as with the use of any other appropriate means, in respect for suitable technical and organisational security measures provided for by the GDPR.