PRIVACY

Protection of privacy

In compliance with article 13 of GDPR, LiveHelp S.r.l provides the following information:


A. CATEGORIES OF DATA:

Object of processing are personal data such as connection IP addresses, the date and time of connection and other data freely given in the chat.


B. PERSONAL DATA SOURCES:

Data is collected directly from the data subject.


C. DATA CONTROLLER:

LiveHelp S.r.l., Via Daste e Spalenga 28 – 24020 Gorle (BG) VAT number 03365340169, telephone contact 035363813, email [email protected] is in charge with processing of data.


D. PURPOSES OF PROCESSING AND LEGAL BASIS:

The processing of personal data data with your consent as legal basis is carried out for the following purposes:

  1. Handling contacts with user and answering their questions;
  2. Support and assistance for user’s questions;
  3. Handling contacts with user for commercial purposes;
  4. Handling contacts with user for commercial offers and materials.

E. CONTACT DATA

The data processor may be contacted via email at [email protected]


F. DATA RECIPIENTS:

In addition to the data processor, personal data may be shared with external system administrators (such as third-party technical service providers).

Data will not be distributed in any manner.


G. TRANSFER OF DATA ABROAD:

Data is not meant to be transferred to third countries or international organizations.
In case the Provider deems necessary to transfer data to third countries or international organizations, in order to assure an adequate level of protection, this transfer will take place respecting the following conditions: the decision for transfer is based on considerations of adequacy, adequate safety is guaranteed, it takes place under binding company regulations or for exceptions made for specific situations.


H. PERIOD OF STORAGE:

Collected data will be stored for a period of time which is no longer than the fulfilment of the purposes for which they are being processed («principle of storage limitation», art.5, GDPR) or according to the periods established by law.

The verification of the obsolescence of the data stored according to the purposes for which they have been collected is carried out periodically.


I. RIGHTS OF DATA SUBJECT:

The data subject has the right to ask the data processor for access to their data, their rectification or the cancellation, the limiting of processing or the possibility to oppose processing, to request the portability of the data, to revoke consent for processing, exercising these and other rights granted by the GDPR via simple communication to the data processor.

The data subject has the right to file a complaint with a supervisory authority.


J. COMPULSARINESS OF CONSENT:

Granting consent for the processing of your data is required for the activation and the use of the LiveHelp® chat platform.


K. METHODS OF PROCESSING DATA:

Personal data will be the subject of processing in compliance with the aforementioned regulation and the obligations of confidentiality followed by the data processor.

The data will be processed both via electronic and printed means, as well as with the use of any other suitable means, in respect for suitable technical and organisational security measures provided for by the GDPR.