Raja Group

LiveHelp® improves the customers' experience with a human presence, especially with new potential clients, and reduces the bounce rate.
It's a powerful tool because agents learn very fast how to use it and the startup is smooth: you can even choose to show the chat on few pages! We really appreciate the reactivity Sostanza's team shows to our requests of new features and support: that's why we chose LiveHelp® for our Group amongst other live chat systems.

Borbala Halpern
RAJA Group|Group Web Marketing project manager

Best Western

Best Western International’s Contact Center in Milan uses LiveHelp® Chat service on some corporate websites, most in Northern Europe.
Customers who use the service mainly appreciate the easiness, speed of response and the ability to get real-time information with just one click. We also find really positive the collaboration with Sostanza®’s staff, always professional and helpful.
We definitely intend to keep this channel open!

Federica Banti
Best Western International |Contact Center Manager| Milan CRO


While reviewing the Call Center process, Alpitour considered essential to integrate the company tools with a Chat service to support the growing needs of communication, both on the trade’s and consumer’s side.
Alpitour found the ideal partner in Sostanza®, as for the service provided as well as for the possibility of integrating Livehelp with the business applications already in use.

Massimo Simioni
Alpitour s.p.a.|Buyer

Doctor Shop s.r.l.

We have been using LiveHelp® for over a year with excellent results.
Customer relations has really improved: detecting the language of the user, we can automatically forward him to the operator specialized for each language so as to offer the best service. It's really easy to use.

Federica Romagna
Doctor Shop s.r.l. |Sales Manager
...and many more.
...and many others.

- EN