LiveHelp® is a complete platform to manage the communication flow of your Company, both inbound and outbound.
The core of LiveSuite is an ACD (Automatic Contact Distribution) intelligent system to forward chats, phone calls, tickets to the most suitable agent (the most idle or based on predefined priority levels and skill sets).
The Suite includes all the Business features of LiveHelp® platform, among which:
The various Suite modules can be tailored to your needs. For example, to maximize the efficiency of the entire system, it is possible to carry out integrations with any CRM to gain real-time information about involved users and track every activities done by agents, effectively resetting the fragmentation of communications.
LiveSuite includes some exclusive modules to manage push messages through traditional e-mail, SMS and web push notifications. These last two channels grant in fact higher engagement rates and can be exploited either for marketing campaigns either on profilated databases, or for informational communications in B2B contexts as well.