New support channel with LiveHelp team: Trouble Ticketing

For assistance or business requests to the LiveHelp team, you can now open a ticket for a more efficient management

Starting from Monday, July 17th we will introduce a new support channel dedicated to our customers: the ticket.

Whenever you want to ask for administrative or business information, report any issues or ask for advice about the LiveHelp® Suite, you could click the TICKET button at the top of our website or the ticket icon in your admin dashboard: you will open a request form with the information needed for our team to provide you with the quickest and most efficient support.

Why trouble ticket?

  • No more endless e-mail exchanges
    The documents and data needed for a fast management will be promptly requested, without annoying email exchanges and additional time lost on your part.

  • We offer you the best support
    The request will be made to our best resource based on predefined skill sets.

  • Real time notifications
    As soon as we receive your request, we'll send you an e-mail with the ticket number and confirmation of assignment. You will receive our response within 48 hours from the opening of the ticket, both at the address you have indicated at the opening of the ticket, and by reopening the service window on the site and clicking the "My Tickets" button. You can continue the conversation directly by opening the link you receive via email.
Thanks to the tickets you will always be notified about the status of your request!

Some steps to ensure efficient management

The company name and your name and surname are mandatory fields, useful to customize our answers.
In case of technical support, for the best understanding we ask you to be as detailed as possible and to provide a complete screenshot of the monitor where the problem or the error message is evident. In this case, the name of the uploaded file must not contain spaces or special characters, such as accented letters, apostrophes, etc.

Warning: Requests received via traditional email will no longer be considered.

Does your company have a Business contract?

We assure you an answer within 8 working hours!

If you like the software and you want it to be available for your customers in your company as a trackable contact channel, open a quotation ticket!

- EN