In House Training
Digital communication training
Studies have shown that in communicating emotions, verbal language represents only 7%.
If we apply this to live chat, that 7% is of strategic importance as the only possible language. Our courses focus on this and aim to provide the tools and techniques to make the most of the communication channel via chat and make extraordinary chat experience for users.
Extraordinary chat experience in 3 steps
Even chat has its own language code.
Counting on many years of chatting, our staff will advise operators on how to handle complaints, close conversations in the most delicate way, use emoticons and lead the user to complete the purchase process.
In-house training for agents
From theory to practice.
Not all customer care employees are familiar with chat systems, but after a few hours of dedicated training, they will be able to manage every function of the chat: taking charge users, files transfer, chat transfer, consulting previous messages...