Measure your ROI
Monitor your ROI
And the efficiency of your team.
The average duration of chats and the average response time are only some of the data you will find in the Admin dashboard, in useful customizable graphs.
Measure customer satisfaction
A few questions to improve efficiency.
At the end of the chat, you can submit a fully customizable survey to your customers.
Find the best solution
Test the best position of the live chat widget.
A tag for every conversation.
At the end of the chat, the agent can assign a category to the conversation by choosing between those included by the administrator in the backoffice. A simple and effective system to monitor and optimize the organization of the service.