Easy to use

No software installation required

"Cloud" provided service.
No download for users or agents: the live chat is active through the internet browser in a dedicated window.

Intuitive agent panel

Any customer care agent or receptionist can provide support in a few minutes.
LiveHelp® easily integrates with the most advanced browsers (i.e. Google Chrome) for automatic access when starting your computer. Desktop notifications (similar to incoming e-mail) alert agents of the most important chat events when the chat panel is in the background.

File Transfer

Above the limit of the phone.
LiveHelp® allows sending files of most common formats in a couple of clicks: a handy feature to exchange real-time documents, pictures, screenshots and brochures.

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